HP’s IT managed service teams are working to improve their products. With the acquisition of Printelligent, the IT experts will have an improved printing team. The increased tech support will make their printing division better than the rest. Check out the article below with the details.
Technology giant Hewlett-Packard (HPQ) will acquire Printelligent to bolster its position in managed printing services for business clients, the two companies said on Tuesday.
An agreement between the two will let HP acquire all of privately-held Printelligent’s assets, including infrastructure, software and workforce, the parties said in a statement. HP will combine those assets with its existing sales channels and broader services, the statement said.
The deal will give HP more leverage in offering clients unified management of large numbers of copiers, printers and fax machines. Companies with hundreds of employees often outsource this job, known as managed printing services, to organize documents, reduce hardware dependency and increase work efficiency.
Printelligent has clients in 728 U.S. cities and manages about million printed documents per year, the 23-year-old company says on its website.
HP said in 2009 it would form a new group to step up managed print services and start a program to help business customers reduce printer hardware. The company already offered printing services at the time, but the dedicated business unit was expected to add to that focus.
Check out CIO.com for the rest of the article. Do you think that the managed service team will make a difference in the tech support quality? Do you think you could integrate an IT managed service team in your small business?