Help Desk Services

Desktop-Management-2

Managed Helpdesk

With Roan Solutions’ Managed Help Desk IT support service, reliable tech support is only a phone call away. Our Help Desk hotline serves as a single contact point for all your IT support inquiries including hardware and software troubleshooting, network support, PC and laptop support and remote network access. Help Desk support is available 8am-10pm EST, Monday through Friday, with optional (at no extra charge) 24/7 and weekend coverage.

Our comprehensive Managed Help Desk service provides your company with:

  • Certified engineers with a wide range of experience and knowledge;
  • Call logging, tracking and reporting that can be used to develop current
    user profiles and histories;
  • Tech support for every user included in a fixed, monthly service fee.

Remote Tech Support = Faster Service

Our Live Help Service Desk is staffed with highly-trained engineers with years of experience supporting end-users on server, desktop and network level issues. To resolve problems quickly, Help Desk services are delivered using a combination of phone and state-of the-art remote control tools. Calls are logged in a centralized database to guarantee accountability, work prioritization, and a record of the resolution. Every remote control session is logged and a screen shot of the session is captured to ensure complete client satisfaction and accountability.

By using the best secure remote control applications available, Help Desk staff can simultaneously access a workstation or server to resolve issues, monitor status and troubleshoot problems allowing your staff to return to work as soon as possible.

Tech Support for Desktop and Wireless Applications

Our Help Desk engineers are trained to support essential business software programs, including a wide range of third party custom business applications.

New User Computer Traning

RSI has services available to deploy new technologies and provide any new user computer training required to bring your staff up to speed quickly.

Contact Roan Solutions for more information on our Help Desk support services. Call 1.877.774.4647.

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