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Roan Cares
In response to the COVID-19 outbreak, we have deployed our Roan Cares Member Assistance Program to help ease the financial stress our members are under.
Unlimited ATM Fee Reimbursements
Not only do we not charge you for accessing your cash – we will help you out when others do. Effective March 1, 2020 and until further notice, we’ll reimburse each of our members for all ATM fees charged by other institutions.
Unlimited ATM Fee Reimbursements
Not only do we not charge you for accessing your cash – we will help you out when others do. Effective March 1, 2020 and until further notice, we’ll reimburse each of our members for all ATM fees charged by other institutions.
Unlimited ATM Fee Reimbursements
Not only do we not charge you for accessing your cash – we will help you out when others do. Effective March 1, 2020 and until further notice, we’ll reimburse each of our members for all ATM fees charged by other institutions.
Unlimited ATM Fee Reimbursements
Not only do we not charge you for accessing your cash – we will help you out when others do. Effective March 1, 2020 and until further notice, we’ll reimburse each of our members for all ATM fees charged by other institutions.
Operations & Self Service
In an effort to minimize the risk of COVID-19 transmission, DCU is taking several steps, including reducing foot-traffic in our branches. Until further notice, all DCU branch lobbies will be closed to the general public. If a branch is open and has a drive-up teller window, the window will remain available for normal transactions.
We are also currently experiencing extremely high call volumes. To help keep our phone lines open for those members directly impacted by the current COVID-19 outbreak, please leverage self-service tools, such as those listed below for all routine transactions or questions.
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Frequently Asked Questions
Information and answers to help keep you informed throughout this outbreak.
Yes. Until further notice, Roan branch lobbies will be closed to the general public. If a branch is open and has a drive-up teller window, the window will remain available for normal transactions. Before traveling to a branch, please check for up to date status, hours and available services by visiting this page.
To quickly and easily deposit checks, pay bills, and manage your money remotely 24/7, use the on a smartphone or tablet, or log in to Online Banking.
While our Information Center remains open, our teams are focused on first addressing the needs of members directly impacted by this outbreak or whose requests can only be resolved with the assistance of a live person. If you do need to reach us by phone, our staff is available at 800.328.8797.
Yes. For the health and safety of our members and employees, the team at Roan is committed to following best practices for social distancing. As a result, our Information Center is operating with reduced capacity and members calling for service will experience longer than usual wait times.
For faster service 24/7, we encourage you to use the on a smartphone or tablet, or log in to Online Banking.
Yes. For the health and safety of our members and employees, the team at DCU is committed to following best practices for social distancing. As a result, we have limited the number of staff in our mailroom and members will experience delays in the processing of deposits and payments sent via mail.
To quickly and easily deposit checks, pay bills, and manage your money at home 24/7, we encourage you to use the on a smartphone or tablet, or log in to Online Banking.
No. There are currently no service interruptions to our ability to process direct deposit. Your direct deposit should post at the scheduled interval you have selected.
If you find that you have not received your direct deposit, please contact your employer to ensure that it was sent.
Potentially. We are continuing to process all loans and other transactions as quickly as possible, but there could be a delay in our ability to handle applications as quickly as usual.
We will provide updates on the status of your individual loan application through your Inbox located in the Account Manager tab of Online Banking.
If our ability to process loan applications changes, updates will be shared on our dedicated webpage with information about potential service interruptions as a result of COVID-19.
Yes. If you need to withdraw cash, you may do so at one of our open branches that has a drive-up teller window. DCU branch lobbies are currently closed. You may also withdraw cash at more than 5,900 shared branches nationwide.
If you would prefer not to visit a branch at this time, all DCU members have FREE use of 35+ DCU ATMs in MA/NH and access to more than 80,000 surcharge-free non-DCU ATMs nationwide.
To locate a branch, shared branch or ATM near you, please visit dcu.org/locations.
Yes. DCU is a federally insured credit union and has the backing of the National Credit Union Administration (NCUA) which operates the National Credit Union Share Insurance Fund (NCUSIF).
NCUSIF parallels Federal Deposit Insurance Corporation (FDIC) insurance in banks.
- DCU share accounts are insured up to $250,000 per person.
- Individual Retirement Accounts (IRA) are insured separately up to $250,000.
- Joint accounts are insured separately up to $500,000 (maximum $250,000 for each joint owner). The interest that a joint owner has in all joint accounts will be added together and insured up to $250,000.
- Insurance for Trust, Fiduciary, and Business (Partnerships, Limited Liability Companies, or Corporations) accounts may vary.
For additional information, please visit the NCUA website.
DCU stands ready to assist members who have been directly impacted by COVID-19 (the coronavirus) by offering financial obligation relief and assistance plans, if necessary. Please contact DCU to explain your situation and learn about potential financial obligation relief programs we have in place to assist members in their time of need.
- By email: Financial Wellness
- Through our Contact Us form. Select Hardship from the dropdown labeled: Choose the option that best fits your request.
- By phone: 800.328.8797 and ask to speak with a Financial Wellness Representative.
Roan is committed to helping its employees navigate this ever evolving and difficult situation. We are working with employees on a case-by-case basis to determine, if possible, a work-from-home or alternative work arrangement.
Employees who are sick are remaining home, so that they can take the necessary time to recuperate and help prevent the spread of germs to others.
All employees, both hourly and salaried, will continue to receive their paychecks and benefits as they normally would. While each individual employee’s situation is unique, we are prepared to assist them in any way we can.
Steps We’re Taking
The health and safety of our members and employees is always our top priority and with the recent outbreak of COVID-19 (the coronavirus), we would like to share with you the ways we at DCU are ensuring continued safe and effective operations.
Steps we are taking
- Monitoring Our teams are actively monitoring recommendations and guidance from the Centers for Disease Control (CDC) and federal, state and local agencies to help ensure the actions we are taking are in line with best practices.
- Communication We are also actively communicating with our employees to ensure our entire organization is prepared to act on any guidance we may receive.
- Cleansing We have made hand sanitizer stations readily available for our members and employees throughout our branch and back-office facilities and we are also conducting additional cleaning as appropriate, with a particular focus on high-touch surfaces and common areas.
- Support We continue to offer our members access to their accounts remotely 24/7 quickly and easily using our mobile app on a smartphone or tablet and through our desktop Online Banking. Using these tools, our members can access their accounts, deposit checks, pay bills, and/or transfer funds.
- Relief DCU also stands ready to assist members who have been directly affected by COVID-19 by offering financial obligation relief and assistance plans, should they become necessary.
Informational Resources
Stay informed with the latest updates and tips on how to limit the spread of COVID-19 (the coronavirus) by regularly checking information from federal, state and local agencies including:
