Roan Solutions Cares for You and Your IT
Roan Solutions has helped pave a path to IT success for many businesses for over 20 years, and although this situation is unprecedented, we have helped them persevere through other disruptions in the marketplace. In response to the COVID-19 outbreak, we are concentrating our IT support on ensuring productivity and assisting our clients with their remote working conditions while staying vigilant on their infrastructures with the increased security threats. Cyber criminals around the world undoubtedly are capitalizing on this crisis. We are with you on this, an essential business, and as always, a partner continuing to keep your IT reliable and secure through this time.
As governments significantly intervene in response to the COVID-19 outbreak, small and medium businesses need to rapidly adjust to remote working conditions that can help safeguard their employees’ health, adapt to the changing needs of their clients, all while overcoming financial and operational challenges.
Technical Planning
Roan Solutions, as a leader in managed services, understands the changing needs of our clients. In a situation like COVID-19, Roan Solutions is helping clients to extend their IT boundaries into the cloud. With the abundance of cloud technologies, Roan can help you navigate and explore the immense possibilities to prepare you for disaster recovery and business continuity and extend your security best practices while providing the benefits of cost optimization.
Rapid & Responsive
As an essential business we are delivering proactive and preventative support to all our clients. We are paying special attention to remote work environments and helping clients establish or maintain their Virtual Desktops or secure VPN connectivity while implementing security best practices for users working remotely. We can mitigate business continuity risks by keeping in close contact with the executive and managerial client teams as needed in order to assist them, with real-time decision-making when it comes to assessing their IT needs during the pandemic.
Roan Solutions Cares for You and Your IT
Roan Solutions has helped pave a path to IT success for many businesses for over 20 years, and although this situation is unprecedented, we have helped them persevere through other disruptions in the marketplace. In response to the COVID-19 outbreak, we are concentrating our IT support on ensuring productivity and assisting our clients with their remote working conditions while staying vigilant on their infrastructures with the increased security threats. Cyber criminals around the world undoubtedly are capitalizing on this crisis. We are with you on this, an essential business, and as always, a partner continuing to keep your IT reliable and secure through this time.
As governments significantly intervene in response to the COVID-19 outbreak, small and medium businesses need to rapidly adjust to remote working conditions that can help safeguard their employees’ health, adapt to the changing needs of their clients, all while overcoming financial and operational challenges.
Technical Planning
Roan Solutions, as a leader in managed services, understands the changing needs of our clients. In a situation like COVID-19, Roan Solutions is helping clients to extend their IT boundaries into the cloud. With the abundance of cloud technologies, Roan can help you navigate and explore the immense possibilities to prepare you for disaster recovery and business continuity and extend your security best practices while providing the benefits of cost optimization.
Rapid & Responsive
As an essential business we are delivering proactive and preventative support to all our clients. We are paying special attention to remote work environments and helping clients establish or maintain their Virtual Desktops or secure VPN connectivity while implementing security best practices for users working remotely. We can mitigate business continuity risks by keeping in close contact with the executive and managerial client teams as needed in order to assist them, with real-time decision-making when it comes to assessing their IT needs during the pandemic.
Roan Solutions Cares for You and Your IT
Roan Solutions has helped pave a path to IT success for many businesses for over 20 years, and although this situation is unprecedented, we have helped them persevere through other disruptions in the marketplace. In response to the COVID-19 outbreak, we are concentrating our IT support on ensuring productivity and assisting our clients with their remote working conditions while staying vigilant on their infrastructures with the increased security threats. Cyber criminals around the world undoubtedly are capitalizing on this crisis. We are with you on this, an essential business, and as always, a partner continuing to keep your IT reliable and secure through this time.
As governments significantly intervene in response to the COVID-19 outbreak, small and medium businesses need to rapidly adjust to remote working conditions that can help safeguard their employees’ health, adapt to the changing needs of their clients, all while overcoming financial and operational challenges.
Technical Planning
Roan Solutions, as a leader in managed services, understands the changing needs of our clients. In a situation like COVID-19, Roan Solutions is helping clients to extend their IT boundaries into the cloud. With the abundance of cloud technologies, Roan can help you navigate and explore the immense possibilities to prepare you for disaster recovery and business continuity and extend your security best practices while providing the benefits of cost optimization.
Rapid & Responsive
As an essential business we are delivering proactive and preventative support to all our clients. We are paying special attention to remote work environments and helping clients establish or maintain their Virtual Desktops or secure VPN connectivity while implementing security best practices for users working remotely. We can mitigate business continuity risks by keeping in close contact with the executive and managerial client teams as needed in order to assist them, with real-time decision-making when it comes to assessing their IT needs during the pandemic.
Roan Solutions can assist you in many different ways to fight the effects this pandemic has on your business and believes it is time for you to plan on migrating all or a few of your essential IT resources into the cloud. Cloud dynamics can help you secure all your data more reliably in one location, allowing you to scale up and down your computer and data resources more conveniently while allowing your users and teams to securely access their work data.
Roan Solutions can assist you in many different ways to fight the effects this pandemic has on your business and believes it is time for you to plan on migrating all or a few of your essential IT resources into the cloud. Cloud dynamics can help you secure all your data more reliably in one location, allowing you to scale up and down your computer and data resources more conveniently while allowing your users and teams to securely access their work data.
Roan Solutions can assist you in many different ways to fight the effects this pandemic has on your business and believes it is time for you to plan on migrating all or a few of your essential IT resources into the cloud. Cloud dynamics can help you secure all your data more reliably in one location, allowing you to scale up and down your computer and data resources more conveniently while allowing your users and teams to securely access their work data.
Steps we are taking
Roan Solutions is fighting, the effects of COVID-19 emergency by your side and will be there for you as needed. Our measures to fight the pandemic are both technical and strategic, please find some of the steps we are taking to fight the technical effects of COVID-19 listed below.
In-office Meetings and On-site response:
For the health and safety of our clients and employees, the team at Roan is committed to following best practices for social distancing. As a result, our in-house meetings with the clients, prospects and affiliates are rescheduled or are set remotely. We are limiting our on-site visits to emergency needs. Our operations team will be working with you to evaluate the criticality of each service and project ticket. Face to Face meetings may be offered via video conference or phone conference.
Phone Support:
Due to the nature of the businesses we support, many of our client teams have been working remotely. We have been experiencing a higher than normal call volume as a result. To avoid delays, it is recommended to make any support requests via email to our ticketing system, and our support team will respond promptly.
Security and Monitoring Enhancements:
We constantly monitor for suspicious activity in all our clients’ environments. While the world is focusing health and the impact on business, there has been an increase in cybercrime. We urge our clients and users to not click any links or open suspicious emails that may take advantage of the COVID-19 outbreak, typically to convince you to share sensitive information such as usernames and passwords, download software, or make purchases or donations. Scammers often pose as a government agencies, or even a charity. As example, the new CARES Act or your bank’s communication has seen sophisticated phishing attempts. Make sure any communication you receive comes from the domain you expect, like sba.gov. We have technologies that help prevent and respond to these attempts. Please contact our support team if you would like more details.
Need for an Assessment and an Audit Report:
If your IT teams have extended or modified your IT infrastructure to some extent during this time, tracking these changes in your environments may not be enough. It is always necessary to conduct frequent IT audits for your teams to remain in sync with compliance when it comes to hybrid environments. Roan Solutions takes security seriously and can help you perform an assessment and audit on your IT infrastructure, thereby listing out the security and data storage tasks that we can further implement in order to help you with the COVID-19 remote working situation, all while maintaining compliance. Please contact us to learn more about our services.
Prepare Your Employees and IT systems to Adapt to Remote Work:
Use conditional access technologies or approved technology/methods to connect to the corporate network when remote.
Set the proper home policies with clear protocols and expectation
Audit for best practice checks on both systems and security
Test and review workspace environment including connection and authentication mechanisms
Identify security needs and enhancements
Update policies, access and offer training
Provide new capabilities to offer remote work
Compliance and Regulatory:
The department of health and human services has eased HIPPA penalties, fines and sanctions due to the COVID-19 pandemic.
COVID-19 & HIPPA Bulletin: https://www.hhs.gov/sites/default/files/hipaa-and-covid-19-limited-hipaa-waiver-bulletin-508.pdf
TeleHealth remote communication during a Public Health Emergency:
https://www.hhs.gov/hipaa/for-professionals/special-topics/emergency-preparedness/notification-enforcement-discretion-telehealth/index.html
How Else Can Roan Help During the Pandemic?
Roan offers strategic IT advisory to CIOs and executives in helping them make informed decisions. The following is a list of services we offer to help you fight the pandemic:
Roan can help you restructure the way your employees connect to their work resources
Transform regular desktops to virtual cloud Workspaces
Automate migrations to the cloud without disruption
Streamline workforce management with IT
Analyze Infrastructure for performance and identify network bottlenecks
Service continuity with best practices for documentation and knowledge transition to the right skilled workers
Rapidly deploy Zero Trust model for hybrid environments and BYOD or third-party technologies
Identify security abnormalities and events and work towards mitigating them
Build analytics and automation for monitoring solutions
Roan can help you make the best use of the collaboration technologies, like Microsoft Teams shown in the video below. Let us know if we can help.
Steps we are taking
Roan Solutions is fighting, the effects of COVID-19 emergency by your side and will be there for you as needed. Our measures to fight the pandemic are both technical and strategic, please find some of the steps we are taking to fight the technical effects of COVID-19 listed below.
In-office Meetings and On-site response:
For the health and safety of our clients and employees, the team at Roan is committed to following best practices for social distancing. As a result, our in-house meetings with the clients, prospects and affiliates are rescheduled or are set remotely. We are limiting our on-site visits to emergency needs. Our operations team will be working with you to evaluate the criticality of each service and project ticket. Face to Face meetings may be offered via video conference or phone conference.
Phone Support:
Due to the nature of the businesses we support, many of our client teams have been working remotely. We have been experiencing a higher than normal call volume as a result. To avoid delays, it is recommended to make any support requests via email to our ticketing system, and our support team will respond promptly.
Security and Monitoring Enhancements:
We constantly monitor for suspicious activity in all our clients’ environments. While the world is focusing health and the impact on business, there has been an increase in cybercrime. We urge our clients and users to not click any links or open suspicious emails that may take advantage of the COVID-19 outbreak, typically to convince you to share sensitive information such as usernames and passwords, download software, or make purchases or donations. Scammers often pose as a government agencies, or even a charity. As example, the new CARES Act or your bank’s communication has seen sophisticated phishing attempts. Make sure any communication you receive comes from the domain you expect, like sba.gov. We have technologies that help prevent and respond to these attempts. Please contact our support team if you would like more details.
Need for an Assessment and an Audit Report:
If your IT teams have extended or modified your IT infrastructure to some extent during this time, tracking these changes in your environments may not be enough. It is always necessary to conduct frequent IT audits for your teams to remain in sync with compliance when it comes to hybrid environments. Roan Solutions takes security seriously and can help you perform an assessment and audit on your IT infrastructure, thereby listing out the security and data storage tasks that we can further implement in order to help you with the COVID-19 remote working situation, all while maintaining compliance. Please contact us to learn more about our services.
Prepare Your Employees and IT systems to Adapt to Remote Work:
Use conditional access technologies or approved technology/methods to connect to the corporate network when remote.
Set the proper home policies with clear protocols and expectation
Audit for best practice checks on both systems and security
Test and review workspace environment including connection and authentication mechanisms
Identify security needs and enhancements
Update policies, access and offer training
Provide new capabilities to offer remote work
Compliance and Regulatory:
The department of health and human services has eased HIPPA penalties, fines and sanctions due to the COVID-19 pandemic.
COVID-19 & HIPPA Bulletin: https://www.hhs.gov/sites/default/files/hipaa-and-covid-19-limited-hipaa-waiver-bulletin-508.pdf
TeleHealth remote communication during a Public Health Emergency:
https://www.hhs.gov/hipaa/for-professionals/special-topics/emergency-preparedness/notification-enforcement-discretion-telehealth/index.html
How Else Can Roan Help During the Pandemic?
Roan offers strategic IT advisory to CIOs and executives in helping them make informed decisions. The following is a list of services we offer to help you fight the pandemic:
Roan can help you restructure the way your employees connect to their work resources
Transform regular desktops to virtual cloud Workspaces
Automate migrations to the cloud without disruption
Streamline workforce management with IT
Analyze Infrastructure for performance and identify network bottlenecks
Service continuity with best practices for documentation and knowledge transition to the right skilled workers
Rapidly deploy Zero Trust model for hybrid environments and BYOD or third-party technologies
Identify security abnormalities and events and work towards mitigating them
Build analytics and automation for monitoring solutions
Roan can help you make the best use of the collaboration technologies, like Microsoft Teams shown in the video below. Let us know if we can help.
Steps we are taking
Roan Solutions is fighting, the effects of COVID-19 emergency by your side and will be there for you as needed. Our measures to fight the pandemic are both technical and strategic, please find some of the steps we are taking to fight the technical effects of COVID-19 listed below.
In-office Meetings and On-site response:
For the health and safety of our clients and employees, the team at Roan is committed to following best practices for social distancing. As a result, our in-house meetings with the clients, prospects and affiliates are rescheduled or are set remotely. We are limiting our on-site visits to emergency needs. Our operations team will be working with you to evaluate the criticality of each service and project ticket. Face to Face meetings may be offered via video conference or phone conference.
Phone Support:
Due to the nature of the businesses we support, many of our client teams have been working remotely. We have been experiencing a higher than normal call volume as a result. To avoid delays, it is recommended to make any support requests via email to our ticketing system, and our support team will respond promptly.
Security and Monitoring Enhancements:
We constantly monitor for suspicious activity in all our clients’ environments. While the world is focusing health and the impact on business, there has been an increase in cybercrime. We urge our clients and users to not click any links or open suspicious emails that may take advantage of the COVID-19 outbreak, typically to convince you to share sensitive information such as usernames and passwords, download software, or make purchases or donations. Scammers often pose as a government agencies, or even a charity. As example, the new CARES Act or your bank’s communication has seen sophisticated phishing attempts. Make sure any communication you receive comes from the domain you expect, like sba.gov. We have technologies that help prevent and respond to these attempts. Please contact our support team if you would like more details.
Need for an Assessment and an Audit Report:
If your IT teams have extended or modified your IT infrastructure to some extent during this time, tracking these changes in your environments may not be enough. It is always necessary to conduct frequent IT audits for your teams to remain in sync with compliance when it comes to hybrid environments. Roan Solutions takes security seriously and can help you perform an assessment and audit on your IT infrastructure, thereby listing out the security and data storage tasks that we can further implement in order to help you with the COVID-19 remote working situation, all while maintaining compliance. Please contact us to learn more about our services.
Prepare Your Employees and IT systems to Adapt to Remote Work:
Use conditional access technologies or approved technology/methods to connect to the corporate network when remote.
Set the proper home policies with clear protocols and expectation
Audit for best practice checks on both systems and security
Test and review workspace environment including connection and authentication mechanisms
Identify security needs and enhancements
Update policies, access and offer training
Provide new capabilities to offer remote work
Compliance and Regulatory:
The department of health and human services has eased HIPPA penalties, fines and sanctions due to the COVID-19 pandemic.
COVID-19 & HIPPA Bulletin: https://www.hhs.gov/sites/default/files/hipaa-and-covid-19-limited-hipaa-waiver-bulletin-508.pdf
TeleHealth remote communication during a Public Health Emergency:
https://www.hhs.gov/hipaa/for-professionals/special-topics/emergency-preparedness/notification-enforcement-discretion-telehealth/index.html
How Else Can Roan Help During the Pandemic?
Roan offers strategic IT advisory to CIOs and executives in helping them make informed decisions. The following is a list of services we offer to help you fight the pandemic:
Roan can help you restructure the way your employees connect to their work resources
Transform regular desktops to virtual cloud Workspaces
Automate migrations to the cloud without disruption
Streamline workforce management with IT
Analyze Infrastructure for performance and identify network bottlenecks
Service continuity with best practices for documentation and knowledge transition to the right skilled workers
Rapidly deploy Zero Trust model for hybrid environments and BYOD or third-party technologies
Identify security abnormalities and events and work towards mitigating them
Build analytics and automation for monitoring solutions
Roan can help you make the best use of the collaboration technologies, like Microsoft Teams shown in the video below. Let us know if we can help.
Frequently Asked Questions
Roan offers many different solutions and we understand you have got some questions. Please feel free to reach out to our team anytime. We are always happy to assist you. The following are some frequently asked questions.
No. Our business hours are not affected. We remain at full capacity and have our teams engaged in support and proactive maintenance activities.
A few of our services such as on-site visits to our client location may be effected. We take social distancing and appropriate measures to ensure everyone’s heath seriously.
No changes have been made to our support system. You can email or call or call our service-desk support line numbers as usual.
Yes. Due to many remote support requests often dealing with remote workers calling our service desk line you may experience isolated delays in responses. We encourage you to send an email to the servicedesk.
Payments can either be mailed or processed by ACH. Please contact our accounting department for any further questions.
We are at full capacity, as we already have the latest technology in place, allowing our employees to work remotely and safely. Please let us know if we can help you and your team to experience the same.
Frequently Asked Questions
Roan offers many different solutions and we understand you have got some questions. Please feel free to reach out to our team anytime. We are always happy to assist you. The following are some frequently asked questions.
No. Our business hours are not affected. We remain at full capacity and have our teams engaged in support and proactive maintenance activities.
A few of our services such as on-site visits to our client location may be effected. We take social distancing and appropriate measures to ensure everyone’s heath seriously.
No changes have been made to our support system. You can email or call or call our service-desk support line numbers as usual.
Yes. Due to many remote support requests often dealing with remote workers calling our service desk line you may experience isolated delays in responses. We encourage you to send an email to the servicedesk.
Payments can either be mailed or processed by ACH. Please contact our accounting department for any further questions.
We are at full capacity, as we already have the latest technology in place, allowing our employees to work remotely and safely. Please let us know if we can help you and your team to experience the same.
Frequently Asked Questions
Roan offers many different solutions and we understand you have got some questions. Please feel free to reach out to our team anytime. We are always happy to assist you. The following are some frequently asked questions.
No. Our business hours are not affected. We remain at full capacity and have our teams engaged in support and proactive maintenance activities.
A few of our services such as on-site visits to our client location may be effected. We take social distancing and appropriate measures to ensure everyone’s heath seriously.
No changes have been made to our support system. You can email or call or call our service-desk support line numbers as usual.
Yes. Due to many remote support requests often dealing with remote workers calling our service desk line you may experience isolated delays in responses. We encourage you to send an email to the servicedesk.
Payments can either be mailed or processed by ACH. Please contact our accounting department for any further questions.
We are at full capacity, as we already have the latest technology in place, allowing our employees to work remotely and safely. Please let us know if we can help you and your team to experience the same.
Business and Health Information
Stay informed with the latest Coronavirus Aid, Relief, and Economic Security (CARES) Act updates and tips on how to limit the spread of COVID-19 (the coronavirus) by regularly checking information from federal, state and local agencies including:
Beware of COVID-18 Scams: https://www.treasury.gov/tigta/coronavirus.shtml
CDC Information on COVID-19: https://www.cdc.gov/coronavirus/2019-ncov/index.html
Business and Health Information
Stay informed with the latest Coronavirus Aid, Relief, and Economic Security (CARES) Act updates and tips on how to limit the spread of COVID-19 (the coronavirus) by regularly checking information from federal, state and local agencies including:
Beware of COVID-18 Scams: https://www.treasury.gov/tigta/coronavirus.shtml
CDC Information on COVID-19: https://www.cdc.gov/coronavirus/2019-ncov/index.html
Business and Health Information
Stay informed with the latest Coronavirus Aid, Relief, and Economic Security (CARES) Act updates and tips on how to limit the spread of COVID-19 (the coronavirus) by regularly checking information from federal, state and local agencies including:
Beware of COVID-18 Scams: https://www.treasury.gov/tigta/coronavirus.shtml
CDC Information on COVID-19: https://www.cdc.gov/coronavirus/2019-ncov/index.html
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