The decision to bring in an IT service team can be a difficult one when you begin to bring in the money factor. Small businesses may not have the money to have the top technology but they probably need the most help creating a solid IT networking system. Boston IT managed services manager Craig Raubenheimer touches on the subject of fairly priced IT helpdesk work. Check it out below!
“No one wants to create fear but if you look at the way a company is built up and if you look at for example a ten employee business – we’ve had situations why we’ve had to justify why it makes sense. If you look at a ten employee business, if you have an employee with an average salary of $60,000 – that’s a good average – if you look at the benefits you add 20% on top of that. You’ve got a total annual salary of $70,000 across the company. Let’s say there are typically 2,000 hours in the year that people can work. That’s on the higher end. Conservatively without including leave, things like that, you’ve got an average of about 34, 35 dollars per employee. Now obviously that’s going to vary. If you take those numbers and then look at the amount of down time – if you say, let me take that amount of salary divided by that amount of hours, I come up with that amount of cost per hour. If you look at downtime, for example eight hours of down time – You’re looking at $2,800 of impact on your business for an eight hour period of down time. If you look at the larger company, say a 200 employee business you’re looking at $56,000 if you had 8 hours of downtime. So, those numbers are considerable and worth looking at and understanding because that doesn’t take into consideration of losing potential business or losing clients that you have based on poor support, poor service, poor whatever it might be that IT and the way it’s affecting the relationship with your prospects or with your current clients.
Also, there are a lot of variables that come into play with that. It all depends on the business and how critical they are on their IT infrastructure. So that varies quite considerably. Just as a general guideline, downtime is costly and it’s unfortunately only when the disaster happens do you get the realization. Only today we had an executive machine go down and we’ve advised to get a solution in there, a backup solution for workstations./ Simple things like this, it’s unfortunate that it takes the disaster to create the realization and to become more proactive about it. But IT can be costly if it’s not maintained and supported properly.
The costs of general IT work can stretch on a large scale because of the different variables that come into play. Having an IT infrastructure that works is priceless.”
If you are in the market to hire a Boston IT support or disaster recovery team, how would you go about it? Would you spend good money to get a managed service team that gets the work done or would you want to save money and try and keep technology issues in house?
