Keep your organization running smoothly and securely with our team of IT professionals at Roan Solutions.
Keep your organization running smoothly and securely with our team of IT professionals at Roan Solutions.
There is a popular adage that states, ‘a computer is only as smart as the person operating it.’ While comparing digital intelligence to organic thought is somewhat incompatible, this colloquialism holds true in the sense that the technology’s impact is largely dependent on its user. As such, the success of businesses that utilize digital equipment is closely tied to their employees’ technical aptitude. Additionally, lack of computer skills and security awareness can result in data breaches and other cyber-attacks with dramatic financial and reputational consequences.
There is a popular adage that states, ‘a computer is only as smart as the person operating it.’ While comparing digital intelligence to organic thought is somewhat incompatible, this colloquialism holds true in the sense that the technology’s impact is largely dependent on its user. As such, the success of businesses that utilize digital equipment is closely tied to their employees’ technical aptitude. Additionally, lack of computer skills and security awareness can result in data breaches and other cyber-attacks with dramatic financial and reputational consequences.
Read on to explore keys ways in which providing your employees with basic tech training can streamline your business and protect it from human error.
Employee Productivity
Do members of your team get stuck on tasks when faced with a technical problem they haven’t encountered yet? Something as simple as switching file formats or accessing the cloud could lead to costly delays. Preemptive training can familiarize your work force with their software and equipment so that they can complete tasks without interruption. This self-reliance also helps keep your IT department or managed IT service provider available to dedicate their resources addressing more advanced issues.
Call (617) 958-6780 or email info@roansolutions.com to discuss basic tech training for your business.
Compliance
Depending on which field your organization participates in, your data could be subject to the regulations put forth by various forms of legislation. For example, medical practices, biotechnology companies, laboratories and other companies that handle Protected Health Information (PHI) must do so in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Other closely regulated industries include financial groups, law offices and educational institutions. Even if you only use your computer as a point of sale, you still need to take precautions with financial information involved with every transaction.
The best defense against compliance issues is education. Only when your employees understand what rules and regulations affect their work, can they correctly follow them. Because both technology and legislation are constantly evolving, the need for learning is perennial. It is recommended to have staff brush up on this information on a recurring schedule, as well as when updates become available.
Security
Your organization’s cyber security is only as strong as its weakest link. In many cases, this point of vulnerability is not a technical issue like outdated software, misconfigured systems and missing patches — but a human one. Many data breaches begin with a ‘phishing’ attack. This scheme targets staff members by sending them a message that appears to be from a trusted source. Once it is opened, malware renders the computer under control of a malicious actor. Another social engineering technique that hackers may use on your employees is impersonating superiors, IT professionals and other privileged users to gain volatile information.
When your employees understand the common tactics of malicious actors, they can avoid and report them. Tips worth teaching your team include checking the spelling email addresses that suspicious messages are sent from, confirming each caller’s identity using approved procedures before disclosing sensitive information and not sharing their passwords with family, fellow employees or anyone else. Formal cyber security awareness training from experienced IT professionals should be provided to new employees as soon as they are onboarded, and existing ones at regular intervals.
Read on to explore keys ways in which providing your employees with basic tech training can streamline your business and protect it from human error.
Employee Productivity
Do members of your team get stuck on tasks when faced with a technical problem they haven’t encountered yet? Something as simple as switching file formats or accessing the cloud could lead to costly delays. Preemptive training can familiarize your work force with their software and equipment so that they can complete tasks without interruption. This self-reliance also helps keep your IT department or managed IT service provider available to dedicate their resources addressing more advanced issues.
Call (617) 958-6780 or email info@roansolutions.com to discuss basic tech training for your business.
Compliance
Depending on which field your organization participates in, your data could be subject to the regulations put forth by various forms of legislation. For example, medical practices, biotechnology companies, laboratories and other companies that handle Protected Health Information (PHI) must do so in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Other closely regulated industries include financial groups, law offices and educational institutions. Even if you only use your computer as a point of sale, you still need to take precautions with financial information involved with every transaction.
The best defense against compliance issues is education. Only when your employees understand what rules and regulations affect their work, can they correctly follow them. Because both technology and legislation are constantly evolving, the need for learning is perennial. It is recommended to have staff brush up on this information on a recurring schedule, as well as when updates become available.
Security
Your organization’s cyber security is only as strong as its weakest link. In many cases, this point of vulnerability is not a technical issue like outdated software, misconfigured systems and missing patches — but a human one. Many data breaches begin with a ‘phishing’ attack. This scheme targets staff members by sending them a message that appears to be from a trusted source. Once it is opened, malware renders the computer under control of a malicious actor. Another social engineering technique that hackers may use on your employees is impersonating superiors, IT professionals and other privileged users to gain volatile information.
When your employees understand the common tactics of malicious actors, they can avoid and report them. Tips worth teaching your team include checking the spelling email addresses that suspicious messages are sent from, confirming each caller’s identity using approved procedures before disclosing sensitive information and not sharing their passwords with family, fellow employees or anyone else. Formal cyber security awareness training from experienced IT professionals should be provided to new employees as soon as they are onboarded, and existing ones at regular intervals.
