Keep your organization running smoothly and securely with our team of IT professionals at Roan Solutions.
Keep your organization running smoothly and securely with our team of IT professionals at Roan Solutions.
From customer service to client relations, effective communication is a central aspect of any successful business. In order to reliably reach people and make a strong impression you need the proper telecommunications infrastructure. In the past, this generally meant installing multiple phone lines, then hiring and training operators to direct incoming calls, take messages and perform other essential tasks. Today, technology like cloud computing and high-bandwidth internet enable organizations of every size to enjoy these benefits and more with virtual systems that utilize Voice over Internet Protocol (VoIP). Read on to discover why managed VoIP solutions are a good call for your businesses.
From customer service to client relations, effective communication is a central aspect of any successful business. In order to reliably reach people and make a strong impression you need the proper telecommunications infrastructure. In the past, this generally meant installing multiple phone lines, then hiring and training operators to direct incoming calls, take messages and perform other essential tasks. Today, technology like cloud computing and high-bandwidth internet enable organizations of every size to enjoy these benefits and more with virtual systems that utilize Voice over Internet Protocol (VoIP). Read on to discover why managed VoIP solutions are a good call for your businesses.
Personalized Touch
Every detail counts when conducting business. Prospective customers and others are less likely to trust or even answer an incoming call from an unfamiliar area code. Before VoIP technology was readily available, businesses would need physical call centers in each market they wanted to target, to solve this problem. Now, virtual phone systems give you the freedom to choose your desired area code, no matter where you are located. You can even automatically use location-specific phone numbers when making calls to associated regions.
Call (617) 958-6780 or email info@roansolutions.com to discuss managed VoIP solutions for your business.
VoIP can also enable you to portray your business as a large national or international entity. Deliver extra value to your customers with a toll-free number 1-800 number. Make it your own by choosing memorable vanity combinations. (For example, 555-968-7 249 would be 555-Your-Biz). Additionally, many VoIP service providers also offer phone numbers from other countries — allowing you to bring your business across borders. An experienced managed IT professional can help you utilize such functions as well as customize your outgoing Caller ID.
Customer Experience
If you have limited hard phone lines, callers will get a busy signal once they fill up. This is often a deal breaker for potential customers and clients, who quickly move on to the next competitor with staff available to take their call. With VoIP, you can have as many lines open as you can staff. You can also keep callers on the line with messaging that reassures them of their call’s importance, provides wait times and even offer convenient call back options.
These systems can also incorporate Interactive Voice Response (IVR), auto attendants and Automatic Call Distribution (ACD) software to field common calls without the need for human intervention. For example, customers who simply want to place a repeat order, confirm an appointment or complete other straight-forward tasks, may be able to do so by following a series of prompts.
Enhance Productivity
VoIP combines the impact of traditional communication with the utility of modern technology. In practice, this means that your sales team could have automatic access to demographic details, notes from past interactions and other information about prospective customers or clients as they call. For telemarketing operations, different scripts can be displayed based on which set of leads the phone number is associated with — enabling one team to simultaneously work multiple campaigns. Even if you have a smaller set of clients, automatic notes can ensure customers receive a seamless experience, regardless of which staff member they are connected to.
Personalized Touch
Every detail counts when conducting business. Prospective customers and others are less likely to trust or even answer an incoming call from an unfamiliar area code. Before VoIP technology was readily available, businesses would need physical call centers in each market they wanted to target, to solve this problem. Now, virtual phone systems give you the freedom to choose your desired area code, no matter where you are located. You can even automatically use location-specific phone numbers when making calls to associated regions.
Call (617) 958-6780 or email info@roansolutions.com to discuss managed VoIP solutions for your business.
VoIP can also enable you to portray your business as a large national or international entity. Deliver extra value to your customers with a toll-free number 1-800 number. Make it your own by choosing memorable vanity combinations. (For example, 555-968-7 249 would be 555-Your-Biz). Additionally, many VoIP service providers also offer phone numbers from other countries — allowing you to bring your business across borders. An experienced managed IT professional can help you utilize such functions as well as customize your outgoing Caller ID.
Customer Experience
If you have limited hard phone lines, callers will get a busy signal once they fill up. This is often a deal breaker for potential customers and clients, who quickly move on to the next competitor with staff available to take their call. With VoIP, you can have as many lines open as you can staff. You can also keep callers on the line with messaging that reassures them of their call’s importance, provides wait times and even offer convenient call back options.
These systems can also incorporate Interactive Voice Response (IVR), auto attendants and Automatic Call Distribution (ACD) software to field common calls without the need for human intervention. For example, customers who simply want to place a repeat order, confirm an appointment or complete other straight-forward tasks, may be able to do so by following a series of prompts.
Enhance Productivity
VoIP combines the impact of traditional communication with the utility of modern technology. In practice, this means that your sales team could have automatic access to demographic details, notes from past interactions and other information about prospective customers or clients as they call. For telemarketing operations, different scripts can be displayed based on which set of leads the phone number is associated with — enabling one team to simultaneously work multiple campaigns. Even if you have a smaller set of clients, automatic notes can ensure customers receive a seamless experience, regardless of which staff member they are connected to.
