A Managed IT Service Provider is a trusted technology partner hired by a business to deliver proactive and preventative IT support, consulting solutions, and other IT services. Many companies are moving away from having full-time in-house IT staff and are utilizing the services of an IT services firm. Other companies are downsizing their IT staff and are augmenting their internal IT professionals with the services of an outsourced IT services provider.
There are many advantages for businesses to use an outsourced IT model as opposed to having full-time, in-house IT staff. Here are just a few of them:
Constant Coverage
With a Managed Services Provider providing IT support, your business is constantly covered. With an in-house IT staff, if an employee calls out sick or if a bunch of employees want to take vacation at the same time, the company has to scramble to ensure that there is enough coverage to oversee day-to-day IT operations. A Managed Services Provider can ensure that your company will always have someone keeping tabs on your network, applications, and software. As stated in your service agreement, you receive a level of support that is guaranteed. You don’t have to worry about making sure your information technology components are being monitored and maintained – your Managed Services Provider takes care of this for you.
Save Money and Budget Better with Set Monthly Fees
Employees represent costs that extend well beyond salary. Once you factor in sick time, vacation time, taxes, retirement contributions, and health insurance – each employee has a pretty hefty price tag. Shifting to an outsourced managed IT services provider helps to better budget each month for your IT needs. You agree to a monthly rate with your Managed Services Provider and then can adjust as your IT demands shift, grow, or change. Plus, you pay one fee for the service provider each month as opposed to having to pay two, three, or four internal IT employees each month for their services.
Knowledge Base from Multiple Experts in the Field
IT service firms have consultants and technicians who are experts in their respective fields. The combined years of experience plus the continual training these IT companies conduct ensure that you are getting the best care possible with your IT services contract. IT service firms can collectively work on problems and challenges at your business, mapping out all of the different options needed to find a fix or to optimize a project or process.
Access to this breadth of knowledge is often impossible with an in-house IT staff. Even with the most well-rounded IT employees, there may be issues that arise that are outside of their areas of expertise. However, a Managed Services Provider is able to leverage the knowledge and experience of all of its employees to create effective solutions to any IT problems that may come up.
