In recent years, businesses have been changing their phone systems from traditional ones organized by the phone company to VoIP systems. The lower costs and versatile features have made VoIP systems an appealing choice, especially now that cloud-based VoIP is widely available. Businesses of all sizes are making the switch from traditional, location-based phone systems, to Internet based VoIP systems.
While many of these businesses may have been initially motivated by reduced costs, there are other clear benefits that come from using VoIP for the business phone. Although some of the features that are possible using VoIP use older technologies, such as fax, many of the key benefits are only possible through VoIP. Here’s an overview of some of the extra features and benefits that businesses enjoy by using VoIP:
Greater Workplace Collaboration
Enhanced features through your VoIP system enable workplaces to effectively collaborate with offices and team members throughout the globe. Essentially, this gives a business in one location the ability to hold conversations around the global without actually leaving the office. By using a variety of tools that are enabled through the VoIP system, you can use audio conferencing, video conferencing, screen sharing, and even have online meetings. This technology has made it possible for companies of all sizes to collaborate with global offices, communicate with remote workers, and prevent the need for in-person business meetings.
Enhanced Phone System Administration
Those using VoIP phone systems for their business can take advantage of the enhanced administration features. These include using an auto-receptionist, call reports, call-monitoring services, and multi-level interactive voice response, which enables the business to create advanced voice-prompt systems so that callers can be directed to the correct department. One of the biggest frustrations for callers is when a call is dropped or misrouted, and these enhanced systems can prevent that from happening.
Increases Business Mobility
Since VoIP has the ability to integrate with other programs, there is the potential to increase business mobility. For instance, integration allows for BYOD, or Bring Your Own Device, capabilities. By installing an app or software program on a smartphone, tablet, or computer, this enables the user to access the business phone on their personal devices. These integrative capabilities also enable the VoIP system to integrate with other programs, such as email and messaging, which makes features such as voice to text emails and text messages possible. This level of business mobility isn’t possible with traditional legacy phone systems.
When it comes to VoIP, it does more than simply save your company money. By making the switch to cloud-based VoIP, there are also a host of other, added benefits, such as greater workplace collaboration, enhanced administrative features, and call-access versatility. Not only that, but there was a time when business phones had geographical limitations. VoIP systems transcend geography and enable businesses to connect wherever Internet is present.
